Returns, Exchanges & Warranty

Return and Exchanges

We pride ourselves on taking great care to ensure that we source for products that are of great quality and condition. That is why all goods are generally non-refundable, non-returnable and non-exchangeable.

Nevertheless, you may return/exchange the items within 3 working days under the following situations on a case-by-case basis if:

Your item was damaged when delivered to you
You received a defective item
There is an error in the item you received based on your order placed
You keep the items in a state that you received them.

If your case meets the above criteria, please email us with the following details and we will process the return from there:

Order number
Name and Photo of Item to be Returned/Exchanged
Reason for Return/Exchange and your comments

Sale of Cosmetics

I used your product and had an allergic reaction. Can I return and get a refund?

We are sorry to hear that you developed an allergy from the product. Depending on your individual condition, different individuals may get different results in using the same product. We are not liable for your hair or skin condition after using the products. No return or refund will be issued.

After using a product, I find that it's not what I want. Can I return it?

We do not accept returns once the product has been opened and used.

The product's manufacturing / expiry date is older than expected. Can I exchange it?

All cosmetic products have shelf life of 3-5 years from the manufacturing date, and are not considered unusable till past the expiry date. We do not accept exchanges for such cases.