Loading... Please wait...
Customer Service

Have a great 2014!

Shipping & Delivery

Shipping & Delivery

Shipping within Singapore

All orders within Singapore are mailed out by registered SingPost mail unless otherwise specified.

Once your parcel is handed to SingPost, you will have to liase with Singpost directly with your  tracking number (if any).

Please note that the maximum combined weight for all items in each order is 20kg. If you would like to order more items, please start a new shopping cart.

Shipment Option

Processing & Delivery Time

Shipping Charges

In-store Pick Up

3-5 working days

Free

Handling fee applies to all transactions.

Regular Mail

8-10 working days

Please check your shopping cart for estimated shipping charges.

Handling fee applies to all transactions.

Fast Mail

5-7 working days

 Fixed Shipping Charges (Bulky items)

  • Typically applies to items which are bulky, oversize or overweight
  • Typically includes bulky electrical items and salon furniture
  • Handling Fee still applies

In-store pick up in Singapore (Self-Collection)

  • If you pick up your order from our store, there will be no shipping charges
  • We will inform you when your order is ready for pick-up
  • Please collect your items within 2 weeks from notice of pick-up
  • Handling Fee still applies
  • List of locations for self-collection

Delivery to International Destinations

All orders to international destinations are mailed out by SingPost unless otherwise specified.

Once your parcel is handed to SingPost, we accept no responsibility for the aftermath. You will have to liase with Singpost directly with your  tracking number (if any).

We are unable to ship items with "Fixed Shipping" to delivery addresses outside of Singapore. Items with "Fixed Shipping" can only be shipped to delivery addresses within Singapore. 

Due to international postal regulations, tracking is not available for Surface Mail. If you choose Surface Mail, you will not be able to track your item. 

Please note that the maximum combined weight for all items in each order is 20kg. If you would like to order more items, please start a new shopping cart.

Shipping Zones

SingPost Parcel

SingPost Surface Mail

SingPost EMS

Malaysia and Brunei

5 - 7 days

N/A

2 - 4 days

Indonesia

6 - 9 days

4 - 6 weeks

2 - 4 days

Asia

11- 15 days

6 - 10 weeks

2 - 8 days

Europe

11 - 15 days

6 - 15 weeks

3 - 9 days

USA and Canada

11 - 15 days

6 - 10 weeks

3 - 5 days

Other destinations

15 - 22 days

9 - 17 weeks

8 - 13 days

Handling Fee

A handling fee of $3.80 is applicable to all transactions. This fee will be added to your final shipping cost.

Tracking Information

To find out where your package is, please sign in to your account and go to View Order Status to review your order history.

If your order says “Awaiting Payment”, we are waiting for confirmation of payment.

If your order says "In Progress", we are packing it.

If your order says "Shipped", we have handed it off to the shipper and you can view any available tracking information on the shipper's site. We will send that information to you in an email too. Note: Due to international postal regulations, tracking is not available for Surface Mail.

Returned Mail

Please note that it is your responsibility to ensure that you have given us the correct address and postal code. Should items have to be shipped again due to wrong address given, we reserve the right to impose shipping/delivery and administrative charges.